# The biggest learning curve from a people and culture perspective

- **Episode:** [129](https://agents.truthliesandwork.com/episodes/129.md) (2024-09-19)
- **Type:** interview
- **Tags:** learning-curve, people, culture
- **Time:** 29:23–29:23 (start 1763s)
- **Listen:** [https://truthliesandwork.com/129?t=1763](https://truthliesandwork.com/129?t=1763)

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[29:23] Leanne Elliott: Yeah
[29:23] Harry Cramer: But hard conversations are really hard. You get better at that with time, but I don't think you ever get fully used to it. I certainly don't feel like I've got fully used to it. But, you know, if a member of staff, for example, perhaps a member of staff's underperforming, or perhaps a member of staff has made a mistake, I think it's a very difficult thing for a manager to do to approach that particular conversation fairly