# Lessons from Enterprise Rent-A-Car

- **Episode:** [179](https://agents.truthliesandwork.com/episodes/179.md) (2025-03-13)
- **Type:** interview
- **Tags:** enterprise-rent-a-car, lessons, management
- **Time:** 27:22–29:39 (start 1642s)
- **Listen:** [https://truthliesandwork.com/179?t=1642](https://truthliesandwork.com/179?t=1642)

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[27:22] Eric Stone: Such an important question. Yes. So, I learned so many lessons to this day of one thing I tried to do, to your point, was whether it was a new hire lunch where I would get to learn about specific hobbies or a little bit more about whatever they were willing to share. And then participating in training classes. So I have a touchpoint of our initiatives and learning more about them. And then along the way to making sure the reviews align to what we're preaching. And my HR manager was amazing with it. What people would open up to because she was willing to do these stay interviews, you know, the why we want you to stay. And she probably did maybe 15 a month that she would, she became Very approachable. They believed in what she would say because when it was important, we did address it. And you'll be amazed, and I'm sure I was guilty of where I, I still think there's the fear of managers above you because you don't want to appear as a complainer, as someone who's blaming something, especially early on in your career. It's like someone who interviews. A great interviewer has a way to pull the curtain down and really get what this employee is all, future employee is all about. And same with a great leader. who is working with a variety of employees. They have this trustability because they're responsive, because they're super empathetic and truly are listening actively. And then they respond when it needs to be responded. Such a critical component. And I will tell you, a huge opportunity for so many people because they feel they have this quote unquote presence, but they're just not going to open up. And again, 11 nieces and nephews, 3 kids, and the people I advise still, they tell me they don't communicate everything
[29:08] Leanne Elliott: Bringing that back to, to how that leadership behavior then impacts the culture. I mean, some of the world's biggest companies talk a lot about innovation and progress, particularly in the age of AI that, you know, we've been, we've all been, it's been an onslaught the last 6 or 12 months. Are there any companies you're seeing where actually their cultures are starting to get, starting to step backwards? The technology innovation is moving forward in terms of products, but as a culture, things seem to be getting a bit more archaic